Privacy Policy

1. Introduction

At Powerball Limited ("we," "our," or "us"), your privacy is our priority. This Privacy Policy outlines how we handle the collection, use, protection, and disclosure of your data when you visit pokiesforaussie.com or use our lottery services. We follow Australian privacy regulations and are dedicated to ensuring your personal information is handled with the highest level of care and security.

2. Information We Collect

To provide you with seamless service, we may collect the following categories of data:

• Personal Information: Your name, contact details, date of birth, address, and payment details
• Identity Verification: Official ID documents, proof of residence, and compliance paperwork
• Transaction Data: Ticket purchases, winnings, payment history, and account usage
• Technical Data: IP address, browser/device type, and website activity logs
• Communication Records: Customer service emails, chats, and call notes

3. How We Use Your Information

We use your information for the following key purposes:

• Processing purchases and maintaining your account
• Identity and age verification as required by law
• Handling payments and financial records
• Assisting with customer service inquiries
• Sending updates on draws, wins, and account activity
• Enhancing our services and developing new features
• Preventing fraud and meeting legal obligations

4. Information Sharing and Disclosure

We may disclose your data only in the following scenarios:

• Service Providers: Partners that help us with payments, customer care, and technology
• Legal Obligations: Authorities, regulators, and law enforcement as required
• Business Changes: During mergers, acquisitions, or restructuring
• Consent: When you allow specific data sharing
• Protection: To safeguard our users, company, or legal rights

We will never sell your personal data to marketers or third parties.

5. Data Security

To keep your information safe, we enforce strict security protocols, including:

• SSL encryption for all transfers and storage
• Routine system audits and security checks
• Strict access control and employee training
• Certified secure payment channels
• Regular backups and recovery measures

Although we maintain advanced safeguards, no online system is entirely risk-free. Please use strong passwords and keep login credentials private.

6. Your Rights and Choices

You have the following rights under Australian privacy law:

• Access: Request your stored data
• Correction: Fix inaccurate details
• Deletion: Ask us to erase data (when legally possible)
• Portability: Transfer your data elsewhere
• Objection: Limit certain uses of your data
• Restriction: Temporarily block data processing

To exercise these rights, reach out to our Privacy Officer at [email protected].

7. Cookies and Tracking Technologies

We use cookies to make your online experience better:

• Essential: Keep the site working properly
• Performance: Track usage for improvements
• Functional: Store your settings and preferences
• Marketing: Show relevant ads (with your consent)

Manage cookie preferences via your browser or our cookie settings tool. Disabling them may affect functionality.

8. Data Retention

We keep data only as long as necessary, unless law requires otherwise:

• Account data: While active + 7 years post-closure
• Transactions: 7 years for compliance
• Identity documents: 7 years after closure
• Marketing data: Until you opt out
• Support records: 3 years for quality purposes

9. Contact Information and Complaints

For questions or complaints about this Privacy Policy, contact us here:

• Privacy Officer: [email protected]
• Customer Support: [email protected]
• Mailing Address: Powerball Limited, Privacy Department, GPO Box 1234, Sydney NSW 2001
• Phone: 1800 LOTTO (1800 568 866)

If our response does not resolve your issue, you may escalate it to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or by calling 1300 363 992.

Note: We may update this Privacy Policy from time to time to reflect legal or operational changes. Significant updates will be announced on our website and via email. Continued use of our services means you accept the latest version.