Terms & Conditions

1. Acceptance of Terms

Welcome to Powerball! These Terms and Conditions ("Terms") define your use of our website and the services provided by Powerball Limited (ABN 21 081 925 706). By visiting our site, registering an account, or using our services, you acknowledge and agree to these Terms. If you do not consent, please discontinue use. We may update these Terms periodically, and your continued use indicates acceptance of any updates.

2. Eligibility and Account Registration

To access Powerball services, you must meet the following criteria:

• Be 18 years of age or older
• Reside in Australia with a valid local address
• Provide truthful and complete registration details
• Have the legal capacity to form binding contracts
• Not be excluded from gambling by choice or law

You are responsible for safeguarding your login details and all activity on your account. Any unauthorized use should be reported immediately. Accounts may be suspended or terminated for breaches of these Terms or applicable laws.

3. Lottery Services and Gameplay

Powerball offers access to official Australian lotteries such as Powerball, Oz Lotto, Saturday Lotto, and Monday Lotto. Our services include:

• Purchasing tickets and selecting numbers online
• Automatic participation in official draws
• Instant results and prize claim support
• Secure account and transaction tracking
• Customer service and technical help

All games are run by licensed lottery operators. We are an authorized retailer and cannot alter draw results. Ticket purchases close at the deadlines set by each lottery operator—late entries cannot be accepted.

4. Payment Terms and Pricing

Payments must be made in AUD using the following accepted methods:

• Major credit and debit cards (Visa, MasterCard, Amex)
• PayPal and other approved e-wallets
• Bank transfers or recurring direct debits
• Preloaded credits and promotional balances

Prices are inclusive of applicable taxes. Purchases are valid only after successful payment processing. We may adjust pricing with prior notice. Special promotions are governed by their own terms and conditions.

5. Prizes and Winnings

Prizes will be managed according to the following rules:

• Winners will be contacted within 24 hours of results
• Prizes under $1,000 are automatically credited
• Larger winnings require identity verification
• Prizes must be claimed within 12 months
• Tax responsibilities remain with the winner
• Payouts may be subject to government withholdings

We reserve the right to request further proof of identity before prize release. Timely claims are required under lottery operator rules.

6. Responsible Gambling

Powerball promotes responsible play and provides these safeguards:

• Custom spending limits (daily, weekly, monthly)
• Self-exclusion tools for temporary or permanent breaks
• Session reminders and time-out settings
• Direct access to gambling help resources
• Staff trained in identifying problem gambling risks

If you or someone close to you is struggling with gambling, call 1800 858 858 or visit gambleaware.nsw.gov.au for free support. We may intervene by limiting or closing accounts where harm is suspected.

7. Prohibited Activities

Users are strictly forbidden from engaging in the following:

• Opening duplicate accounts or using false identities
• Buying tickets for underage or ineligible persons
• Hacking, tampering, or exploiting our systems
• Using services for money laundering or illegal acts
• Breaking laws or regulatory rules
• Harassing or abusing staff or other users
• Commercial use without express authorization

Breaches may lead to suspension, termination, or forfeiture of funds. Illegal activity may be reported to authorities.

8. Limitation of Liability

To the fullest extent permitted by Australian law, our liability is limited as follows:

• No responsibility for indirect or incidental losses
• Liability capped at total fees paid in the past 12 months
• No liability for third-party or technical failures
• Prize payments follow operator validation rules
• No responsibility for breaches of account security

These Terms do not exclude liability for death, personal injury, fraud, or other obligations that cannot be waived under law. Services are provided "as is" without warranties.

9. Dispute Resolution and Governing Law

These Terms fall under the laws of New South Wales, Australia. Disputes will be handled through:

• Initial resolution via customer support
• Escalation to internal dispute resolution if unresolved
• Independent dispute resolution services where available
• Legal action exclusively in NSW courts
• Class action waivers where legally applicable

We aim for fair, efficient resolution of issues. Most matters can be addressed through direct contact with our support team. External resolution services are provided free of charge to customers.

Contact Information: For any questions about these Terms & Conditions, email us at [email protected] or call 1800 LOTTO (1800 568 866). Our support team is available around the clock to help with your inquiries.